Terms of service

Welcome to Vantas Living. These Terms of Service (“Terms”) establish the conditions governing your access to our online store, your purchase of merchandise, and your use of the services, features, and content made available by Vantas Living.

Throughout these Terms, “Vantas Living,” “we,” “us,” and “our” refer to the operator of this online store. “You,” “your,” and “customer” refer to any individual who visits our website, submits an order, purchases merchandise, or otherwise interacts with our services.

By using Vantas Living or completing a purchase, you agree to these Terms together with the other applicable store policies referenced below.

1. PURPOSE AND SCOPE

These Terms apply to your use of the Vantas Living website and related ecommerce services.

Our store is intended for legitimate shopping and related activities. You may not use our website or services for fraudulent, unlawful, abusive, deceptive, or unauthorized purposes.

If you do not agree to these Terms, you should discontinue use of our store.

2. CUSTOMER ELIGIBILITY

By making a purchase, you represent that you have the legal capacity to enter into the transaction or have appropriate authorization where required by applicable law.

You are responsible for ensuring that your use of our store complies with laws applicable to you.

3. OUR MERCHANDISE

Vantas Living may offer merchandise associated with home, living, household, organization, décor, kitchen, lifestyle, and related categories.

Our collections may change periodically.

We may add new merchandise, discontinue products, modify available variations, or adjust product selections as part of our ordinary business operations.

4. PRODUCT LISTINGS

We make reasonable efforts to provide clear information regarding merchandise offered through our store.

Depending on the product, listings may include:

Photographs;
Product dimensions;
Materials or composition;
Colors or finishes;
Package quantity;
Product features;
Intended uses;
Care recommendations;
Assembly information; and
Other relevant specifications.

Customers should review all relevant product information before ordering.

5. MEASUREMENTS AND DIMENSIONS

Where dimensions are provided, customers are responsible for determining whether the product is suitable for their intended space.

Before purchasing size-sensitive merchandise, we recommend measuring the applicable room, shelf, cabinet, countertop, storage location, doorway, or other relevant area.

Measurements identified as approximate may be subject to minor reasonable variations.

6. PRODUCT COLORS AND DIGITAL IMAGES

We aim to represent products accurately through photographs and other visual content.

However, physical merchandise may appear somewhat different because of photography, lighting, device settings, monitor calibration, screen brightness, material characteristics, or reasonable production variations.

Digital images should therefore not be considered a guarantee of an exact color or finish match.

7. MATERIAL AND FINISH VARIATIONS

Certain household and decorative products may feature textures, grains, patterns, finishes, or material characteristics that vary between individual pieces.

Reasonable variations inherent in the material or manufacturing process do not necessarily constitute defects.

Customers should review applicable product descriptions where a particular finish or appearance is important to their purchasing decision.

8. INTENDED USE

Products should be used only for their intended purposes and in accordance with applicable instructions.

Where relevant, customers should review:

Safety warnings;
Weight or capacity limits;
Indoor or outdoor use recommendations;
Assembly instructions;
Cleaning guidance;
Storage requirements; and
Other product-specific precautions.

Misuse or unauthorized modification of merchandise may result in damage or safety risks.

9. ASSEMBLY, MOUNTING, AND INSTALLATION

Some merchandise may require assembly, installation, mounting, or setup.

Customers should follow any instructions supplied with the applicable product and use appropriate hardware and tools.

Products with visibly damaged structural components should not be installed or used until the issue has been appropriately addressed.

Where specialized installation is reasonably necessary, customers are responsible for deciding whether qualified assistance should be obtained.

10. PRODUCT CARE

Customers should follow applicable cleaning, care, maintenance, and storage instructions.

Depending on the material, merchandise may be damaged by:

Excessive moisture;
Abrasive cleaners;
Harsh chemicals;
Extreme temperatures;
Direct heat;
Prolonged sunlight;
Improper storage; or
Cleaning methods inconsistent with product instructions.

Normal deterioration associated with ordinary use does not necessarily constitute a manufacturing defect.

11. INVENTORY AVAILABILITY

All products are offered subject to availability.

Placing an item in your shopping cart does not reserve inventory.

Vantas Living may establish reasonable quantity limits or discontinue merchandise without guaranteeing future availability.

If an item becomes unavailable after an order has been submitted, we may cancel the affected item and refund any applicable amount already collected.

12. PRICING

Product prices are displayed through our online store and may change periodically.

Applicable shipping charges, taxes, discounts, and other transaction-related amounts will be displayed or calculated during checkout where appropriate.

The price applicable to an order will generally be the amount presented during checkout, subject to correction of material errors as permitted by applicable law.

13. WEBSITE AND PRICING ERRORS

Despite reasonable efforts to maintain accurate information, our website may occasionally contain typographical, pricing, inventory, technical, or administrative errors.

Vantas Living may correct inaccurate information when discovered.

If a material error affects an order, we may contact the customer, correct the affected information, or cancel the transaction where reasonably appropriate and permitted by applicable law.

Any amount properly due back following cancellation will be refunded.

14. SUBMITTING YOUR ORDER

Submitting an order through Vantas Living constitutes an offer to purchase the selected merchandise under these Terms.

An automated order acknowledgment confirms receipt of your information but does not necessarily constitute final acceptance of the transaction.

Orders may remain subject to inventory verification, payment authorization, customer-information review, and reasonable transaction-security procedures.

15. ORDER ACCEPTANCE AND CANCELLATION

We reserve the right to reasonably decline, limit, or cancel an order for legitimate operational, security, payment, inventory, or legal reasons.

Examples include:

Product unavailability;
Failed payment authorization;
Material pricing or product-listing errors;
Incomplete or materially inaccurate customer information;
Reasonable indications of fraudulent activity;
Suspected unauthorized use of a payment method;
Orders reasonably indicating unauthorized commercial resale; or
Transactions violating these Terms or applicable law.

Where appropriate, we may contact you regarding an affected order.

16. CUSTOMER INFORMATION

You are responsible for providing complete and accurate information during checkout.

Before submitting your order, please verify your:

Full name;
Email address;
Telephone number;
Billing details;
Shipping address;
Apartment or unit number where applicable;
Product selections;
Product variations; and
Quantities.

Please contact Vantas Living promptly if you discover an error after checkout.

Changes cannot be guaranteed once processing or fulfillment has begun.

17. PAYMENT

Purchases must be completed using payment methods available through our checkout.

Independent payment providers may process transactions and maintain their own authorization requirements, security procedures, privacy practices, and contractual terms.

Orders may be delayed, declined, or canceled if payment cannot be successfully authorized.

18. FRAUD PREVENTION

We may use reasonable transaction-review measures to help protect Vantas Living and our customers against fraudulent or unauthorized activity.

Where transaction information reasonably indicates potential fraud, an order may be temporarily held for review.

Additional verification may be requested when appropriate.

Transactions that cannot be reasonably verified may be canceled.

19. TAXES

Applicable sales taxes or similar transaction-based charges may be collected where required.

Tax calculations may depend on factors such as the merchandise purchased and the applicable delivery destination.

Customers remain responsible for tax obligations that applicable law places directly upon them.

20. PROMOTIONS AND DISCOUNTS

Vantas Living may occasionally offer promotional codes, discounts, sales, bundles, or other special offers.

Each promotion may contain separate requirements concerning:

Eligible merchandise;
Minimum purchase amounts;
Promotion periods;
Customer eligibility;
Redemption limits; or
Combination with other offers.

The conditions presented with the applicable promotion will govern that offer.

21. UNITED STATES SHIPPING

Vantas Living currently ships eligible online orders within the United States only.

Our Shipping Policy provides additional information concerning shipping methods, applicable rates, qualifying purchase thresholds, processing, estimated transit periods, and other fulfillment conditions.

Customers should review the Shipping Policy before completing checkout.

22. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and deliverable shipping address.

Please carefully verify street information, apartment or unit numbers, city, state, ZIP code, and recipient details.

Incorrect or incomplete addresses may result in carrier delays, unsuccessful delivery attempts, returned packages, or additional handling.

Address changes cannot be guaranteed after fulfillment begins.

23. DELIVERY ESTIMATES

Any delivery or transit period provided through Vantas Living is an estimate unless expressly identified as guaranteed.

Actual delivery may be affected by circumstances such as carrier operations, holidays, weather, transportation disruptions, unusually high shipping volumes, address problems, or other circumstances outside our reasonable control.

24. RISK ASSOCIATED WITH DELIVERY

Customers should promptly review delivered packages and merchandise.

If you believe a shipment was damaged during transportation, contains incorrect merchandise, or presents another qualifying fulfillment issue, contact us according to our applicable store policies.

Nothing in these Terms changes rights concerning delivery that applicable law requires us to provide.

25. RETURNS AND REFUNDS

Our Return and Refund Policy governs eligible returns, refunds, damaged merchandise, incorrect items, and other qualifying post-purchase matters.

Customers should review that policy for information concerning:

Return eligibility;
Applicable return periods;
Product-condition requirements;
Return procedures;
Applicable exclusions; and
Refund processing.

Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.

26. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If merchandise arrives damaged, defective, incomplete, or materially different from what you ordered, please contact Vantas Living according to our Return and Refund Policy.

We may reasonably request supporting information, including:

Your order number;
A description of the problem;
Photographs of the merchandise;
Photographs of the shipping packaging; and
Other information relevant to reviewing the issue.

Where reasonably practical, retain the affected merchandise and packaging until the matter has been evaluated.

27. PRODUCT CONDITION AFTER DELIVERY

Customers are responsible for handling, installing, assembling, cleaning, storing, and maintaining merchandise according to applicable instructions.

Damage resulting from misuse, accidents after delivery, unsuitable installation, improper cleaning, unauthorized modifications, failure to follow instructions, or ordinary wear may not qualify as a product defect.

This section does not reduce rights or remedies that applicable law requires us to provide.

28. CUSTOMER REVIEWS AND SUBMISSIONS

Vantas Living may provide opportunities for customers to submit reviews, photographs, comments, suggestions, or other content.

You represent that you own or otherwise have sufficient rights to content you submit.

You must not submit material that is fraudulent, unlawful, defamatory, threatening, abusive, infringing, malicious, or intentionally misleading.

We may moderate, reject, or remove content that reasonably violates these requirements.

29. PERMISSION REGARDING SUBMITTED CONTENT

Where you voluntarily submit content for publication through Vantas Living, you grant us a non-exclusive permission to reproduce, display, format, and use that material in connection with operating and promoting our store, subject to applicable law.

You retain ownership of rights you otherwise hold in your original content.

30. INTELLECTUAL PROPERTY

Unless otherwise indicated, original materials associated with Vantas Living—including branding, website text, photographs, graphics, designs, logos, and layouts—are owned by us or used with appropriate authorization.

Access to our website does not transfer ownership of these materials.

You may not reproduce, modify, distribute, sell, republish, or commercially exploit protected content without appropriate authorization, except as permitted by applicable law.

31. PROHIBITED ACTIVITIES

You must not use our store or services to:

Conduct fraudulent or unlawful transactions;
Deliberately submit false or deceptive information;
Gain unauthorized access to accounts, networks, or systems;
Introduce malware, viruses, or harmful code;
Circumvent website security;
Materially interfere with website operation;
Infringe intellectual property or privacy rights;
Collect information about others without lawful authority; or
Engage in other conduct prohibited by applicable law.

We may restrict access where material violations occur.

32. PRIVACY

Personal information provided through Vantas Living is handled according to our Privacy Policy and applicable privacy requirements.

Our Privacy Policy provides further information regarding how personal information may be collected, processed, used, stored, or disclosed in connection with our online store.

33. THIRD-PARTY SERVICE PROVIDERS

We may use independent providers for ecommerce technology, payment processing, shipping, hosting, analytics, communications, and other operational services.

Those providers may maintain separate terms, privacy practices, and security procedures.

Your direct interaction with an independently operated third-party service may therefore also be subject to that provider's terms.

34. THIRD-PARTY LINKS

Our website may contain links to independently operated websites or resources.

Such links may be provided for convenience or informational purposes and do not necessarily constitute endorsement.

Vantas Living is not responsible for third-party websites, including their content, merchandise, services, availability, privacy practices, or security.

35. WEBSITE OPERATION

We make reasonable efforts to maintain reliable access to Vantas Living.

However, website functionality may occasionally be interrupted because of maintenance, technical updates, network failures, security procedures, third-party disruptions, or circumstances outside our reasonable control.

We may modify or temporarily suspend particular website features where reasonably necessary.

36. EVENTS OUTSIDE OUR CONTROL

To the extent permitted by applicable law, Vantas Living will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include severe weather, natural disasters, carrier disruptions, transportation interruptions, widespread network outages, government actions, labor disruptions, or comparable events.

Mandatory consumer protections remain unaffected.

37. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Vantas Living website and related online services are provided on an “as available” basis.

We do not guarantee uninterrupted operation or that our website will always be completely free from technical errors, delays, or security issues.

Nothing in these Terms excludes statutory warranties or mandatory consumer protections that cannot lawfully be excluded.

38. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vantas Living will not be responsible for indirect, incidental, special, consequential, or similar losses arising solely from access to, use of, or inability to use our website or related online services.

Any limitation or exclusion applies only where legally permitted.

Nothing in these Terms limits liability where applicable law prohibits such limitation.

39. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Vantas Living harmless from reasonable claims, liabilities, losses, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another party's legal rights.

40. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

41. NO WAIVER

Our failure to enforce a provision immediately does not waive our right to enforce that provision later.

A waiver concerning one particular circumstance does not automatically apply to another circumstance.

42. TERMINATION OR RESTRICTION OF ACCESS

You may stop using Vantas Living at any time.

We may reasonably restrict, suspend, or terminate access if a user materially violates these Terms, engages in fraudulent or unlawful activity, threatens website security, or otherwise materially misuses our services.

Provisions that by their nature should survive termination will continue to apply.

43. GOVERNING LAW

These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of California, without limiting mandatory consumer protections, rights, or remedies available under applicable federal, state, or other law.

44. CHANGES TO THESE TERMS

Vantas Living may revise these Terms from time to time to reflect changes in our merchandise, services, business practices, website functionality, store policies, or applicable legal requirements.

The updated version may be published through our website together with a revised “Last Updated” date.

Continued use of Vantas Living after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

45. RELATED STORE POLICIES

These Terms should be read together with other policies made available through Vantas Living, including our:

Where another policy contains more specific terms governing a particular matter, those specific provisions may apply to that matter to the extent permitted by applicable law.

46. ENTIRE AGREEMENT

These Terms, together with applicable store policies referenced herein, constitute the terms governing your use of Vantas Living.

If a provision conflicts with a mandatory requirement of applicable law, that mandatory requirement will control to the extent of the conflict.

47. CONTACT VANTAS LIVING

For questions concerning these Terms of Service, your order, or another Vantas Living store policy, please contact us:

Vantas Living
303 South 14th Street
San Jose, CA 95112
United States

Phone: 708-560-1466
Email: support@vantasovias.com