Shipping policy

Shipping Policy

At Vantas Living, we strive to make every delivery clear, convenient, and predictable. This Shipping Policy describes our shipping coverage, available delivery services, shipping fees, estimated transit times, and procedures for addressing common shipment concerns.

Where We Deliver

Vantas Living currently provides shipping within the United States only.

We do not ship internationally at this time. Orders must contain a complete and valid U.S. delivery address before they can be processed for shipment.

Delivery Options

Customers can select from the following shipping services:

Standard Shipping
Estimated transit time: 3–5 business days
Shipping charge: $8.00
Free Standard Shipping: Orders of $70.00 or more

For orders under $70.00, the regular $8.00 Standard Shipping fee applies.

Express Shipping
Estimated transit time: 1–2 business days
Shipping charge: $15.00

Express Shipping is an optional expedited service. The $15.00 Express charge applies regardless of the order amount.

If an order qualifies for free Standard Shipping but Express Shipping is selected, the Express Shipping fee will still apply.

Order Preparation and Dispatch

After an order is placed, it goes through preparation and packaging before being transferred to the shipping carrier.

Processing time is separate from carrier transit time. The 1–2 business day Express and 3–5 business day Standard estimates generally apply after the package has been dispatched.

Business days typically do not include Saturdays, Sundays, or U.S. federal holidays. Orders placed during holidays, promotional periods, or unusually busy periods may require additional preparation time.

Understanding Delivery Estimates

Shipping timeframes are estimates and should not be interpreted as guaranteed delivery dates.

Carrier delays may occasionally occur because of severe weather, transportation interruptions, seasonal shipping volumes, regional service disruptions, or other circumstances outside the reasonable control of Vantas Living.

Tracking Updates

When tracking is available for an order, shipment details will be provided after the package has been dispatched.

Tracking information may take additional time to become active while the carrier receives and scans the shipment. A delay between receiving shipping confirmation and seeing the first tracking update does not necessarily indicate a delivery problem.

Accurate Delivery Information

Customers should carefully review their shipping information before completing an order. Please make sure the recipient name, street address, apartment or unit number where applicable, city, state, and ZIP code are accurate.

If you identify an address error after submitting your order, contact Vantas Living promptly. We will make reasonable efforts to assist before dispatch, but changes cannot be guaranteed once fulfillment has progressed or the package has been transferred to the carrier.

Delayed or Missing Orders

If your package has not arrived within the estimated delivery period, please check the latest tracking information for the most current carrier status.

If the shipment appears significantly delayed, potentially lost in transit, or otherwise affected by an unusual delivery issue, contact Vantas Living with your order details. We will review the available shipment information and assist with determining the appropriate next steps.

Undeliverable and Returned Packages

Packages may be returned to Vantas Living when delivery cannot be completed because of an incorrect or incomplete address, unsuccessful delivery attempts, or other carrier-related delivery circumstances.

If your order is returned to us, please contact our support team. We will review the situation and discuss the available resolution. Where permitted by applicable law, additional shipping charges may apply when reshipment is required because of inaccurate customer-provided delivery information.

For questions about shipping methods, delivery estimates, tracking, or an existing shipment, please contact:

Vantas Living
303 South 14th Street
San Jose, CA 95112
United States

Phone: 708-560-1466
Email: support@vantasovias.com